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Watch Related Questions

Here is a list of the most frequently asked questions about the watch. If you can not find your answer, please submit your questions to us and we will answer within 2 business days.

  • 1. Can I order my watch on the website?

    Configurator
    Zoom
    Configurator
    Configuration Platform: compose your watch and change the components as many time as you wish.

    Yes, absolutely! Visit the Configurator and create your watch by choosing from the various components. When you are happy with your creation, proceed to the check-out. Enter your shipment and payment details to complete your order.

  • 2. Is the watch water-resistant?

    Yes, Delance watches are water-resistant to 30 metres. A general servicing is recommended every two years when you change the battery, in order to verify the water-resistance.

    The leather bracelet will remain soft and supple as long as it does not get wet.

  • 3. How can I change the bracelet?

    Clips
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    Clips
    Locate the clip and see how changing a Delance bracelet can be easy!

    All our bracelets are interchangeable. It is easy to change them to adapt your Delance to your mood and clothes. 

    Thanks to a special clip in the leather band and in the stem of the metal bracelets, every bracelet is easily inter-changeable without having to use a special tool.

    Play the video at the right to see a demonstration.

  • 4. What kind of movement do Delance Watches have?

    ETA 976.001 quartz, or a Piguet 8.10 manual winding mechanical calibre, with possibility of skeleton movement.

    Go to the Movement Page!

     

  • 5. How can I change the cabochon?

    First you have to take off the bracelet. Then you will see a little screw: that is the cabochon screw. Release the screw with a screwdriver (we can provide you with one along with the spare cabochon you order), and then screw on the other cabochon. Be sure that it is well-secured to avoid losing it. If your cabochon is in gold, do not tighten it too much as gold is delicate and requires gentle care. 

  • 6. Is it possible to change the dial?

    The dial can be changed, but it requires a specialist to make the change, as the watch must be completely dismantled. You can choose to change it, for example, when you send the watch for a complete servicing.

     

  • 7. Is it possible to add diamonds on my watch?

    Yes, you can decide to set diamonds or other stones on your watch any time after purchasing it. If you are not sure where to set the jewels, contact us and we can decide together the best setting for your Delance.

  • 8. How long is the watch guaranteed for?

    The watches are guaranteed for five years against manufacturing defects. Normal wear-and-tear, loss, damage caused by shocks or misuse are not covered by the guarantee.

     

  • 9. What happens if my watch stops?

    You should check with a qualified retailer if it is a problem of battery. In that case, just change the battery. If it is not enough, your watch have to be sent to us or an authorised agent of Delance. You will have your watch back in approximately three weeks.

  • 10. How can the battery be changed?

    The watch have to be sent to one of our point of sales or to Delance.

     

  • 11. Can I buy a bracelet "Centurion" if I have already a Delance?

    Of course. You can order a Centurion bracelet as another spare bracelet. We just needed to know the correct size of your watch (it is a medium or a small model?). When you receive it, you have to fix the two holders of the bracelet onto your watch and attach it all on the bracelet Centurion.

     

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Personalisation

Personalisation

By engraving the case, by setting precious stones evoking special moments, each woman can create her own Delance. A man can also create a Delance for the woman of his life, to offer her a unique timepiece that will convey his personal message of love and appreciation.
read on Personalisation

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